Luxe Homes and Renovations (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
What we collect
We collect personal information you provide to us directly, including your name, phone number, email address, suburb or postcode, and details about your renovation project. We collect this when you fill out an enquiry or quote form on our website, submit a lead form on Facebook or Instagram (Meta Instant Forms), contact us by phone, email or social media, or engage us for a project.
We also collect limited technical data (such as cookies and analytics identifiers) via tools like Google Analytics and Meta Pixel to understand how visitors use our website and to measure our advertising.
How we use your information
We use your personal information to respond to your enquiry and provide quotes, deliver and manage renovation projects, communicate with you about your project, improve our services, website and advertising, and comply with legal obligations. We do not sell your personal information to third parties.
Disclosure
We may share your information with trusted third parties only where necessary to provide our services, including subcontractors and trades working on your project, our software providers (such as CRM, email, analytics and advertising platforms including Google and Meta), and professional advisers. Some providers may store data overseas; where they do, we take reasonable steps to ensure comparable privacy protections apply.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored in secured systems accessible only to authorised personnel.
Marketing
We may contact you about our services where you have enquired with us. You can opt out at any time by contacting us or using the unsubscribe option in our communications.
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period.
Complaints
If you believe we have breached the APPs, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
Luxe Homes and Renovations
Email: info@luxehr.com.au
Phone: +61 473 478 258
Servicing Berwick, VIC and surrounding suburbs
Last updated: 5 August 2026